Política de privacidade
PRIVACY POLICY
Last updated: 2026
Diveshop.pt operates this website, including all information, content, features, tools, products and services provided (the “Services”), with the aim of offering users a safe and transparent browsing and shopping experience.
This Privacy Policy describes how we collect, use, store and disclose your personal data when you visit, use or make a purchase on the website https://diveshop.pt, or when you communicate with us in any way.
By using our Services, you confirm that you have read and understood this Privacy Policy.
1. Company Information
Website: Diveshop.pt
Trade Name: Diveshop.pt
Legal Representative: YURY SHPILEUSKI
Tax Identification Number (NIF): 310549760
Tax/Legal Address:
Avenida Bento Gonçalves, Nº 30, 9 EQ
2910-431 Setúbal
Portugal
Telephone: +351 912 810 917
Email: [email protected]
2. Personal Data We Collect
When we use the term “personal data,” we are referring to any information that identifies or can reasonably be associated with an individual.
We may collect the following personal data, depending on how you interact with the Services:
• Full name
• Billing and shipping address
• Phone number
• Email address
• Payment information (processed by third-party providers)
• Order and transaction history
• Communications with us
• Device technical information (IP address, browser, operating system)
• Website usage data
3. How We Use Personal Data
We use your personal data to:
• Process orders and payments
• Manage shipments, returns, and refunds
• Provide customer support
• Improve our services
• Comply with legal obligations
4. Sharing of Personal Data
Your personal data may only be shared when necessary with payment service providers, shipping companies, technology providers, or legal authorities, when required by law.
We never sell your personal data.
5. User Rights
According to the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, or restrict the processing of your personal data.
6. Cookies and Analytics
We use cookies and similar technologies in two ways: strictly necessary cookies (session, shopping cart, language, and remembering your cookie choice) that are required for the shop to work and cannot be disabled, and optional analytics that only run with your consent.
Until you make a choice in the cookie banner, we collect only anonymous, cookieless usage data: nothing is stored on your device and no identifier follows you across visits. If you accept analytics cookies, we additionally use:
• Google Analytics 4 (Google Ireland Ltd.) — visit and purchase statistics; sets the “_ga” cookies (retained up to 2 years). Data may be processed under Google’s EU standard contractual clauses.
• PostHog (hosted in the EU) — product analytics such as page views, purchase funnel steps, and session recordings; stores an anonymous identifier in cookies/local storage.
• Grafana Faro / Grafana Cloud (EU region) — technical performance and error monitoring of the website.
Analytics event data is retained by these services for a maximum of 26 months and is used solely to improve the shop — it is never sold or used for third-party advertising.
If you reject analytics cookies, we do not track you at all — not even anonymously — and any analytics cookies already set are deleted. You can change or withdraw your choice at any time via “Definições de cookies” in the footer of every page. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Data Security
We have adopted appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Informações da Empresa
Website: Diveshop.pt
Nome Comercial: Diveshop.pt
Representante Legal: YURY SHPILEUSKI
Número de Identificação Fiscal (NIF): 310549760
Morada Fiscal / Legal:
Avenida Bento Gonçalves, Nº 30, 9 EQ
2910-431 Setúbal
Portugal
Horário Limite de Encomendas:
O horário diário limite para processamento de encomendas é às 12:00 (12:00 PM), no fuso horário WET – Hora de Portugal.
As encomendas efetuadas após este horário serão processadas no dia útil seguinte.
Telefone: +351 912 810 917
Email: [email protected]
Cookies e Análise
Utilizamos cookies de duas formas: cookies estritamente necessários (sessão, carrinho, idioma e memorização da sua escolha de cookies), indispensáveis ao funcionamento da loja, e análise opcional que só é ativada com o seu consentimento.
Até fazer a sua escolha no banner de cookies, recolhemos apenas dados de utilização anónimos e sem cookies: nada é guardado no seu dispositivo e nenhum identificador o acompanha entre visitas. Se aceitar os cookies de análise, utilizamos adicionalmente: Google Analytics 4 (estatísticas de visitas e compras; cookies “_ga”, conservados até 2 anos), PostHog (alojado na UE; análise de produto, funil de compra e gravações de sessão) e Grafana Faro / Grafana Cloud (região UE; monitorização técnica de desempenho e erros).
Os dados de análise são conservados no máximo 26 meses e servem exclusivamente para melhorar a loja — nunca são vendidos nem usados para publicidade de terceiros. Se rejeitar, não fazemos qualquer rastreio — nem sequer anónimo — e os cookies de análise já definidos são eliminados. Pode alterar ou retirar a sua escolha a qualquer momento em «Definições de cookies», no rodapé de todas as páginas. A retirada do consentimento não afeta a licitude do tratamento efetuado antes da mesma.